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Terms & Conditions of Booking

Please read this carefully. When you book your holiday with us you are entering into a contract which binds you and us in various ways. You will see that we have clearly set out the booking conditions with a list of responsibilities and commitments we have towards each other.

  1. Terms.

    All terms are per week, or short break for the property as equipped and described. The usual time of take-over is 3.30pm (subject to unavoidable delays). You must leave your property by the time stated (usually 10.30am). You are obliged to leave everything in a clean and tidy condition. You are responsible for any damage or loss sustained during your stay. We reserve the right to correct errors in advertised prices. We will advise you of any error at the time of booking.

    We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday or more than 7 days after you make your booking.

  2. Making a booking.

    When you book you are accepting on behalf of your party the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a confirmation invoice and booking acceptance by email, fax or post.

  3. Number in your party.

    It is a condition of your booking that the total number in your party shall not exceed the capacity of the property as advertised in this brochure or on our website. Babies under 2 are not normally counted as a member of your party (unless specifically stated in the property details).

  4. Booking monies.

    When you book you must pay the applicable Initial Payment requested. Your-Balance-of-Hire-Money is due and payable by the date 6-weeks before your holiday start date. For bookings made within 6-weeks of your holiday start date, you pay the full monies when you make your booking.

  5. Cancellation by you.

    Telephone or email us immediately if you have to cancel and on the same day send us your written confirmation of cancellation by first-class mail. Your cancellation is effective from the date we receive your written notification, which will be acknowledged.

    Period before scheduled arrival date within which written cancellation notification is received Cancellation charges as a % of total costs which are non-refundable)
    More than 56 days Deposit
    43 - 56 days 50%
    29 - 42 days 70%
    8 - 28 days 90%
    7 days or under 100%
  6. Minors.

    We cannot accept bookings from anyone under 18 years of age.

  7. Linen and towels.

    Bed linen is normally provided (this may be duvets and sheets). Towels are normally provided unless stated. Details relating to each cottage are stated in the relevant property details.

  8. Availability.

    Your booking is accepted on the understanding that your confirmed property will be available for your use on the agreed date. Very occasionally, "force majeure" does not make this possible. Where "force majeure" (as defined in clause 10) arises, we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative property, if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from "force majeure" as defined in clause 10, our liabilities are limited to offering you an alternative property (where available) or full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.

    We reserve the right to alter or withdraw amenities or facilities, which have either been advertised or previously available, without prior notice; where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.

    We, the owners, have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion or in the reasonable opinion of the owner(s), is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and the owner will have no further liability.

    If, in the reasonable opinion of ourselves, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property or danger or significant annoyance to others, the contract may be terminated, in which case the owner will have no further liability. In this event, you will remain liable to pay the confirmed price and no refund shall be due.

  9. Damage to the property.

    You shall also be liable to the owner for any damage caused in the property during the period of hire. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

  10. Group/party bookings.

    The organiser or leader of a group or party booking is responsible for providing the party details. Should you arrive at your property with such a group without notifying us of the required details, we and the owner(s) have the right to refuse to hand over the accommodation to you. You may be asked to pay a security deposit at the time of take-over.

  11. Single-sex group bookings.

    The properties cater primarily for family holidays and groups of couples - single-sex groups and/or younger parties may not be permitted. Where this is the case, you will be informed at the time of booking.

  12. Force majeure.

    The property owner can not accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to "force majeure".

    Circumstances amounting to "force majeure" include any event, which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner's control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond the owner's control.

  13. Your pet.

    One pet is welcome at our properties free of charge. You must bring your pet basket with you as pets are allowed on the clear understanding that under no circumstances may they lie on the bedding or chairs. Pets must not be left unattended in properties, or elsewhere and should be exercised outside the property gardens or grounds.

    In the interest of visitor safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as required by government legislation.

  14. Your vehicles.

    Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, the negligence of him/herself or his/her employees or agents.

  15. Liability.

    Except where otherwise specified in these Conditions of Hire Property Owners and Managers, can not accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, in the case of the Owner(s) and/or Manager(s), the proven negligence of him/herself or his/her employees or agents.

    This does not attempt to exclude negligence or breach of statutory duty.

  16. Any shortcomings.

    You must notify any shortcomings with your property to the owner(s) or his/her representative immediately so that remedial action, if appropriate, can be taken.

    If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday.

    For all complaints and claims which do not involve personal injury, illness or death, we regret that it may affect our ability to investigate your complaint and may impact on the way that your complaint is handled if you fail to notify the us of any complaint or claim during your holiday and write to us with full details within 28 days of the end of your holiday.

  17. Data Protection Policy.

    In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any specific needs, etc.

    We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

    We will not however, pass any information onto any person not responsible for part of your accommodation arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements.

    You are entitled to a copy of your information held by us. If you would like to see this please contact us.

Fowl Green Farm holiday cottages have been created from original stone farm buildings which are at least two hundred years old.

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Short breaks may be available. Please enquire at info@fowlgreenfarm.co.uk